As the economic outlook for the UK continues to change based on the result of the EU referendum and greater global uncertainty, we can expect to see a whole new wave of consumers entering the arrears space over the next 12-24 months. These people will have little or no experience of adverse credit, but may find themselves increasingly squeezed by low real wage growth and rising prices, so could fall into debt for the first time.
Following the UK Brexit vote
the Bank of England has reduced interest rates, but a 0.25% shift will make
very little difference to the behaviour of most high street savers or
borrowers. However, this cut is likely to further exacerbate the downward
pressure on sterling which will ultimately make all imported goods in the UK
materially more expensive and further squeeze consumers.
Over the last few years,
consumers have benefited significantly from low interest rates which have
ensured affordable mortgage repayments. However, rising import prices are
likely to have a material impact on the Consumer Price Index and could
ultimately force the Bank of England to reverse its recent interest rate cut
and begin increasing rates to maintain inflation targets. This is likely to
lead to some difficult choices for the Bank of England over the next 12 months,
between measures aimed at stimulating the economy and measures aimed at cutting
inflation. We could even see 1970s style stagflation emerging once again!
What does this mean for
Low growth and rising rates is
a perfect storm for the UK’s consumer-focused economy. This combination will
further squeeze disposable income for most and will disproportionately impact
the middle classes; a group that (in the main) have not previously encountered
debt problems and have managed to keep multiple obligations up to date. As real
disposable income falls, some of this group will be forced to make hard choices
for the first time, regarding which payments to maintain and which to
…and for creditors?
The situation presents a
unique problem in how to manage good, loyal customers who historically have no
payment issues but may now fall into short to mid-term debt problems. Creditors
will need to use all available data to really engage with these customers and
most importantly adopt a longer term “through the cycle” approach to any
current debt issues. Creditors who look to follow normal processes to recover
debt may well find these customers reluctant to engage and ultimately unwilling
to return in future when their debt issues have ended. This is a classic short
term recovery versus long term value problem, which only the most progressive
creditors will be able to solve.
Stuart Bungay is Group Product and Marketing
Director at TDX Group